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Bulk Billed Telehealth Consult

 

Under COVID-19 National Health Plan and to protect our staff and patients during the COVID-19 Pandemic, One Care Medical Centre and Woodville South Medical Centre offer telehealth consultations. Telehealth means patients can speak with the doctor via a phone call instead of attending the practice.

If a patient needs to have a face-to-face consultation, the GP (doctor) can determine the need, risk and requirements, and also determine any protective measures that can be put in place before arranging an appointment to see a doctor at the practice.

While booking a Telehealth consult, please confirm the phone number to reach you. We request our patients be accessible via phone at least 5 mins before the consultation and be available for the length of the consultation which may vary according to circumstances. Please note that doctors can often run late due to delayed consultation times and please be available for consultation well after the appointment time. Please note that waiting times can sometimes exceed 30 minutes. The doctor will try and call the patient twice, and for any reason if the consultation does not proceed, we request that the appointment be rescheduled by the patient themselves.

In the event where patients require referrals/ prescriptions/ pathology to be issued, patients are requested to collect during the opening hours of the practices. If this is not possible, our practices can fax or email documents, only with your consent. These measures limit exposure in the current pandemic circumstances.

We thank you for your understanding with our practice policy with regards to Telehealth services.